A plain-English guide to how prescription refills are handled at SLS Psychiatry — what to ask for, how long it takes, and when you'll need an appointment.
The fastest path is to ask your pharmacy first. Most refill requests reach us quickest when your pharmacy faxes the request to our office at (817) 270-9347. Pharmacies do this every day and route the request straight into our workflow.
If a pharmacy fax isn't practical, you can also:
Please don't use email or voicemail for emergencies. If this is an emergency or life-threatening situation, call 911 or go to the nearest emergency room. If you are experiencing a mental health crisis, call or text 988.
We aim to process routine refill requests within two business days. If you're running low, please send the request before you take your last few doses so there is room for the pharmacy and our office to communicate. Requests sent on Friday afternoon, weekends, or holidays are picked up on the next business day.
To send a refill, you'll need a recent visit on file with the provider managing that medication. This is how we make sure your treatment is still working for you and that nothing has changed that we should know about.
If it's been a while, we may send a short-term bridge supply and ask you to schedule a visit before the next refill.
We don't issue ongoing refills when an appointment has been missed and not rescheduled. The fix is simple: book a follow-up. Once we've seen you, we can get refills moving the same day in most cases.
Some requests need to happen in a visit, not over the phone. These include:
These guardrails exist because no medication is prescribed without a clinical evaluation. and treatment recommendations are made only after clinical evaluation, and no specific medication is guaranteed.
Routine refills, paperwork, and questions are best handled during business hours. If you're experiencing a mental health crisis, having thoughts of harming yourself or someone else, or feel unsafe, please don't wait for a call back. If this is an emergency or life-threatening situation, call 911 or go to the nearest emergency room. If you are experiencing a mental health crisis, call or text 988.
If you're still deciding whether to reach out, these brief educational self-checks can help you reflect on your symptoms. They're not diagnostic tools, they don't store any answers, and they run entirely in your browser. See all four on the Assessment Center, or jump straight to one below.
If you already know you need an appointment to keep things on track, you can request one through our online scheduling page, or visit our Contact page to reach the office. For general questions about how we work, see our FAQ.